Everyday Health & Fitness

ClassPass Credits Beta Has Come to DC; What You Need To Know

This post has been updated as of 3/1/18! Seems like the credit system is developing with some great announcements – potentially the answer to the FitReserve uptick in common cities? You tell us!

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You’ve seen it come to metro areas in the past few months and now, District, it’s our turn.

” – a better way of booking classes designed to give you more flexibility. Get the most out of your membership, whether you’re looking to take more classes every month or become more loyal to your favorite studios.” – ClassPass

Whether you’re a loyalist to your favorite few studios or you love consistently trying something new, there is no lying that CP has been the go-to for many in the fitfam of DC. With prices soaring higher for every gym and studio, and not to mention the DC Yoga Tax, these packages have been super popular. However, the mixed reviews around their new Beta credits system has been getting me worried. Finally, when I opened my app and sure enough. . .

We’ve been Beta’d.

*My numbers going forward are based on the DC Metro ClassPass.*

Classes now have different credit values based on variables such as time, equipment used, and how often you’ve visited.  For example, their popular “Gym Time” booking is sometimes only 2 credits. On the other hand, a class requiring a reformer or spin would be 6-7 credits. Further, a yoga class in the middle of the afternoon when nobody is there would maybe be 5 credits. This is all designed to allow users to work out more often on the same budget. Apparently, the new rules also allow you to visit the same studios more than you’re previously allotted amount per month. Which leads me to query numero uno:

“Say Goodbye to Studio Limits”

This part is the most perplexing to me. In your profile it does still say how many times you can visit one studio per cycle. Yet now, the new Beta rules claim that you can keep visiting your favorite studios again and again without spending more money on ClassPass. In the same breath, they state that additional visits to your favorite studios are only a few credits more. Say what? In the original system, you could visit a favorite studio more than your allotted amount for a small fee – around $10 depending. But how does it work now on credits without spending more money on ClassPass?

Actual image of me trying to work this out.

Before, I had the 5 class pack/month. Now, that’s a 35 credit pack, which is 7 credits per class if I were to break it evenly. On this pack you can visit the same studio only twice per month. In our first scenario lets look at one of my favorites – FlyBarre. When I look now it’s 7 credits per class, any day of the week, any time of the day – I have a lot of thoughts about that. Moving on. . . Say I wanted to go to only FlyBarre for the next month.

The new ClassPass rules as of 3/1/18 say “You can now visit a studio as much as you’d like within a given month at a slightly higher credit rate once you’ve exceeded your plan limit.” This verbiage really hasn’t changed much since 10/2017.

So . . .I can go more than twice per cycle now, right? How many more credits are they going to charge me to keep going? Option #1 is that I can workout and repeat studios all month using the credit bank that I have. But, I’ll end up going to less classes all around per month if I repeat studios at their higher “credit cost”. So technically, I don’t have to spend more money – I just have to go to less high credit classes. Option #2 is that they mean I don’t have to buy a more expensive “pack” in order to workout the same amount per month while repeating studios. I just have to buy more incremental credits because after your allotted amount – repeated studios “cost” more. So – it’s clever marketing verbiage.

Another scenario: I also love a few spin classes and HIIT classes. You get to wear those muscle t’s amirite?? Most of these are now 7 credits but one of these is only 6. What am I supposed to do with the 1 credit leftover at the end of the month? Their answer I’m sure would be to buy a few more credits to take another class but, they do know I’m on a budget? Right? That’s why I’m only on the 5 pack in the first place. So, my choice now is to forfeit the 1 credit dollar amount or give up the classes I love to finagle my schedule to work within the credits. Anybody see a way around this? (see update below!)

Don’t even get me started on trying to change your metro area if you travel and want to take classes. From here to NYC, sevens become nines and twos become fours and before you know it you’re out of credits immediately. I guess this can work in cheaper cities but, I guess I have discerning taste?

The key here, is it’s all dependent on the type of workouts you like and the fact that we’re used to working out a certain amount. You guys know we like all different kinds of exercise. Personally, this new system seems a bit beneficial to a very specific type of person. I’m not available to take mid-day yoga classes and the “gym-time” option doesn’t appeal to me. I’d love to hear from somebody who has benefitted from the ClassPass credits system!

My biggest point here – if it’s harder to understand, it’s harder to use, and it’s probably going to lose subscribers.

Keep this in mind though, however hypocritical:

None of this is making me quit ClassPass.

ClassPass 5 Class Pack – $55 -> 1/$11
Reformation Fitness Studio Classes 5 Pack – $120 -> 1/$24
FlyWheel/Barre 5 Class Pack -> $145 – 1/$29
SolidCore 5 Class Pack – $175 -> 1/$35
PureBarre – 10 pack for $245 -> 1/$29

I can still take my 5 classes at 7 credits each – it might just take a bit more finagling. (How many times can I use the word “finagle” in one post?)

I’m sure we could get into some ratios here as for instance – the PureBarre 10pack is good for a year and you pay CP every month. However, if you’re using a 10 pack over 1 year, I’m thinking this isn’t really relative to you. I also didn’t include pricing for gyms like Washington Sports Clubs or Equinox. I’m working on mainly a studio pricing scale here. Yes, I’m aware those gyms offer classes but – thats not the same thing as a boutique studio with specialized classes. These things are like a cult people! Just ask my sister over at Edje Activ.

A few tips to remember if you’re on the Beta:

  • The values are different per city and per studio – always look before you book!
  • Cancellation charges within 12 hours are still a thing.  Whomp whomp.
  • To go to your fav studio more than your package allotted amount you must either: A. use up your credit bank for that cycle “paying” the higher “credit cost” and workout less times that cycle. Or B. buy incremental credits to workout the same amount of times that cycle and still visit your fav studios on repeat. Also, many popular studios still straight up don’t allow you to come more – money or not.

However. . .

  • Users are now able to rollover unused credits from month to month! So say you have a 35 credit class pack (like me), and have 6 unused credits at the end of the month. One day one of your next cycle, you’ll have 41 credits to use!

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Ya.. see that last line? Still pushing for you to buy more credits incrementally. Gotta love that marketing. 

As far as I’ve researched and reached out to them, this is still a ‘beta’. Yet, it really doesn’t seem like they’re going back to the old way anytime soon. In October 2017 when I originally posted this, I reached out to CP to learn more about the “multiple bookings” beyond your allotted amount.

ClassPass did respond, and here is what they’ve confirmed:

Doesn’t seem to have changed much in the 3/1 update but..

“For those studios where you can go more often..” {confirming there are some where you cannot} “..after you’ve visited your favorite spot 2 times, you’ll notice that the credits needed to book the class will go up. Go ahead and book another class, and if you need more credits you can add more directly from your account.” – CP 10/2018

This confirms options #1 and #2 – their statement regarding “not spending more money on CP” really was just beating around the bush. And, in order to visit your favorites more than allotted, you’ll have to workout less times per month if you’re using your bank. Or, buy more credits as the studios “value” increases the more you go.

Still – not quitting ClassPass anytime soon. #BudgetFam #FitFam

Let us know what you think about the newest updates! Are you switching to FitReserve? Keeping ClassPass Credits? Doing away with it all together and just joining one gym?

16 comments

  1. Just about done with Classpass after this credits beta fiasco. The app gives you no clue as to how much credits classes cost. So you just book blindly. In SF most decent classes are max 8 credits. I used all my credits so I thought hey but a 24 pack for 3 extra classes. Nope. 2 classes somehow cost me 19 credits. So now I have 5 credits remaining which is pretty much useless in SF. 2 complaints to the company through their (hidden) contact us links have gone unresponded​. Horrible horrible horrible

    1. Thank you for your feedback! We too are frustrated about “booking blindly” – we’re also really miffed at the whole “no more studio limits” thing being total bogus. It’s a studios choice if they want to allow ClassPassers to come more than their allotted amount in a month … and none of them have opted in. Such an underdelivered promise, and I’m left with leftover credits of nondescript amounts every month! I wonder, at what point will the price not be worth the hassle anymore? If you have any favorite SF workouts – feel free to reach out and share!

    2. i am in NYC, but googled if others were furious about these slow but significant changes, and unfortunately, i am validated. i now struggle to find ‘premium’ classes at ‘premium’ times – which is subjective at best since most classes i used to frequent have disappeared from existence on CP. my classes in which were 9 points max for say, a pure barre or bar method are now 10 to SEVENTEEN points, and if you’re like me and only go to those types of classes (have blink for gym time, for example), this works out to 8-9 vs 10 classes/month on the 90-point plan (formerly the 10-class plan). this is all exhausting and stressful, and i’m not even working out yet. fit reserve is simple, forthright about what you get, and seems to be at most of my favorite spin and barre studios in NY. i am seriously considering paying slightly more per month to vote with my dollar and end up with a more fulfilling workout schedule. i don’t agree with CP’s mission to “try different studios”. that’s not all it used to be about. it used to be about making boutique fitness accessible at a relatively low cost. i also believe that the change in mission led to the misleading answers i am getting from their staff. dislike.

      1. Hey Lauren – thanks for commenting! You have a super interesting point – whats the CP missing really about? I too use my CP credits to make boutique fitness accessible and go to multiple boutique studios instead of just one. FlyBarre, PureBarre, ZengoCycle – younameit. Thats not to say I’m out there trying every random studio available on CP. Yet – if now those are the only studios that I can “afford” within my class pack – whats a girl to do?!

        Interesting you like FitReserve better in NYC – I did a competitive review here in DC and the studios don’t quite match up yet, hopefully we ramp up soon! Thanks again for commenting 🙂
        <3 Rachel

  2. ClassPass is like that abusive partner you just can’t muster up the courage to leave. Just when you’ve almost about gotten over the resentment over their latest price change there’s a new shocker waiting around the corner. I’ve always felt like it’s too much of a good thing and the new shiny studios they keep on adding and couldn’t otherwise afford are now giving you a slap on your face with the premium credits. Can I work out less often just to go to those premium studios is the question. ClassPass is really giving me some serious anxiety.

    1. I agree completely I love it so much and yet I hate being stuffed around all the time and not knowing what’s owed to me or how to get the best value!

  3. I have 3 classes/month which means I can only visit each studio once. It used to be that my favorite spin studio was 7 credits for the first time and 12 if I wanted to go again. Now for a second visits it’s 23 credits!!!!!!!! Which is almost $45 dollars. I don’t get it. Why this change???

    1. We’re frustrated too! I get that the credits are supposed to give users the ability to visit studios (that allow it) more than your previously allotted amount. But as you stated – its getting so expensive! CP lets the studios determine what they’re worth based on class times/available spots, it’s getting pretty out of hand though. Thanks for writing back to us!

  4. Thanks for this article! I was planning to join FB and then they made this switch so can’t really figure it out if it’s worth it since none of the credits are listed on the website. And I get it that it’s dynamic pricing but wondering if someone call tell me how many credits the following gyms “cost”

    Elevate in Mosaic and 14th Street
    Barre 3 at Union Station
    Edge Yoga in Arlington

    And any others that you guys really like!

    1. Hey Patti! Thanks for commenting!
      How many credits a class “costs” really depends on the time and location – but from what I can see Elevate seems to be 7 credits normally and 11 at “Premium” times, Barre 3 I’ve seen 5 – 6 – 7 and 9 credits for all different times all at Union Station, Edge Yoga seems to be consistently 5 credits though!

      I will say, CP is good if you’re looking for suggestions and trying new things! That’s one of the main reasons I’ve stayed with it – I can go to multiple studios and pay less than being stuck at one paying top dollar to only do one exercise. Seems like CP is raising it’s “credit cost” though, making this less desirable!

      <3 Rachel

  5. At first I was confused but ok with the point system now it’s out of hand. It used to be that peak hour classes would cost more which I understand, but when it rolled out of beta, all of a sudden classes that were never considered peak are now extra. In addition a lot of studios have raised the amount of credits for classes across the board, not peak hours. It used to be 9 credit was how much a normal class cost so that it would equal out to 10 classes if you bought what used to be the 10 pack, but now called 90 credits. Now I noticed most studio are 10-11 credits for even a normal non peak class. Both Flywheel & Physique57 are 11 credits now, and a bunch of other popular studios are the same. So now my 90 credit pack won’t get me 10 classes, maybe 8 if i’m lucky.

    1. Hey Anna – thanks for commenting! I’ve noticed this too! All of the sudden (and especially since they released the “classes roll over” updated) pretty much every class has upped its credit cost. No matter what the hour – the majority of studios have raised their costs and i’m wondering if this is coming from CP, or if this studios are doing it on their own. What’s the algorithm here! Please share any of your findings, as we will share with you! Thanks again for commenting

      <3 Rachel

  6. I’m so quitting.

    I’m based in NY. Some of my favorite studios were less than 9 credits in beta, but somehow they are 10 now. I was guaranteed 5 classes / month for $75 before this whole bs point system, and now I can only go 3-4 times. Some of the “premium” classes are as expensive as paying the studio directly.

    I’ve been with Classpass since they started their business, but they’ve repeatedly changed their pricing strategy as if their customers are stupid. I’m not going to get tricked into paying more for this dishonest marketing scam. They’ve betrayed my trust and I finally decided that they don’t deserve my loyalty anymore.

    1. #Preach Layla, we hear you! It’s almost as if CP thinks that if they change up the pricing strategy enough, nobody is gonna notice. But it’s becoming super hard to get the most bang for your buck. We’re trying to do some research on if the upcharging of credit costs is coming from CP or if the studios are doing it themselves – not alot of answers out there! We did a competitive review on FitReserve, have you ever tried that being in NYC? Would love your thoughts!

      <3 Rachel

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